Salon Policies

Your appointment time is reserved exclusively for you. We kindly ask that any cancellations or rescheduling be made at least 24 hours in advance.

• Appointments canceled or rescheduled within 24 hours will be charged 100% of the scheduled service.

• Same-day cancellations and no-shows will be charged 100% of the scheduled service.

• A valid card on file is required to secure all appointments.

Repeated late cancellations or no-shows may result in limited booking privileges.

We understand that emergencies can arise. Please contact us directly if assistance is needed.

To maintain the integrity of our schedule and respect all clients’ time, we ask that you arrive on time for your appointment.

• Clients arriving more than 10 minutes late may require service modifications to fit the remaining appointment time.

• Arrivals beyond 15 minutes will be considered a missed appointment and subject to our cancellation policy.

We recommend arriving 5 minutes early to allow for a smooth check-in experience.

We stand behind the quality of our work.

If you experience lifting, chipping, or structural issues due to application within 7 days of your appointment, please contact us to schedule an adjustment.

• Adjustments are complimentary when the issue is determined to be application-related.

• Repairs due to impact, improper aftercare, picking, biting, or normal wear may incur a repair fee.

• All adjustments must be scheduled in advance and approved by the studio.

Because every set is customized, our technicians will assess the cause of the concern and determine the appropriate resolution.

We do not offer refunds on completed services. If you need a repair, please contact us, and we will assess the best course of action.

All services are non-refundable.

If you have concerns about your service, please contact us within 7 days so we may assess and determine the appropriate resolution under our Service Adjustment Policy.

Retail products may be exchanged within 7 days if unused and in original condition.

Elegance of Nails reserves the right to refuse or discontinue service at our discretion.

Service may be declined in cases including, but not limited to:

• Signs of infection, fungus, or open wounds

• Unsafe nail conditions that compromise structural integrity

• Disruptive, disrespectful, or inappropriate behavior

• Failure to follow salon policies

Our priority is maintaining a safe, respectful, and elevated environment for all clients and technicians.